Here are some simple tips for a composter technician on how to increase sales through education and effective branding promotions:
Understand Your Audience: Identify your target market and understand their needs and preferences. Tailor your educational content to address their specific concerns related to composting. Targeting specific market segments should be determined based on type of feedstocks being used, screening and blending capabilities, and market demands.
Develop Product Branding: Product branding will help creating stronger product awareness. Establishing a product logo will increase product identity, creating customer awareness and confidence in your product(s). View helpful tips here. ▪ Branding and logos should be determined based on customer and market needs, per the product(s) being marketed. ▪ Create brochures and other point of purchase materials for each product to help educate customers on the benefits of utilizing your compost. See examples here. ▪ Product utilization guidelines. These will help ensure proper application of your compost. This will result in higher satisfaction with the results achieved. See examples here. ▪ Compost technical data sheets support product utilization guidelines with lab results. See examples here.
Develop a Product Identity: Product identity is the overall personality of a product. It is common for customers to describe products using the same words used to describe people. Be consistent across your promotional material so that your customers know what to expect. The product identity should align with your customer’s expectations, including but not limited to: ▪ Lack of contamination ▪ Feedstock ratios ▪ Maturity ▪ Sieve sizes ▪ Post-composting blend profile
Share Testing Analysis: Providing this data along with compost end use instructions builds trust with your compost customers. Utilizing qualified labs to test your finished product will provide proper analysis. Consider participating in the USCC’s STA Program that includes the STA Compost Technical Data Sheet. For more information, visit here.
Questions to consider after testing: ▪ Does this test result show that your product meets the needs of your customers? ▪ Do you need to alter any of your production methods to make your product more marketable?
Create User-Friendly Resources: Develop easy-to-understand guides and manuals for using your composting products. Clear instructions enhance customer satisfaction and confidence in your brand. It’s a simple but effective way to strengthen your product in the marketplace while protecting your business and helping ensure clear and correct use of compost products. For more information on directions for use, see this link.
Offer Workshops and Webinars: Conduct workshops or webinars, both online and offline. These events can provide in-depth knowledge about composting, showcase your products, and allow direct interaction with potential customers. Consider demonstration projects or research programs so your customers will gain a stronger understanding of how our product performs in various applications.
Use Testimonials: Encourage satisfied customers to share their experiences through testimonials. Positive reviews and stories from real people can build trust and credibility for your brand.
Utilize Social Media: Leverage social media platforms to share your educational content. Use visually appealing images and videos to demonstrate composting processes. Engage with your audience by responding to comments and questions.
Packaging: If possible, use eco-friendly packaging for your products. Promote your commitment to sustainability and environmentally conscious practices. Educate customers about the positive impact of their choice.
Continuous Learning: Stay updated with the latest trends and innovations in composting. Your expertise will shine through when you can provide the most current and relevant information to your customers.
Feedback and Improvement: Listen to customer feedback and continuously improve your products and services. Happy customers are more likely to recommend your brand to others.
Partnerships with Schools and NGOs: Collaborate with schools and non-profit organizations focused on environmental education. Offer educational sessions or sponsor composting initiatives in these institutions.
Promote Local and Sustainable Living: Emphasize the importance of supporting local businesses and sustainable living. Position your composting products as a way for customers to contribute to their community and the environment.
Remember, consistency and authenticity in your educational efforts can significantly enhance your brand’s reputation and lead to increased sales.